General

These Terms and Conditions of sale comprise all the terms of the contract between us for the goods described on the https://pirrwines.com website and communicated to us electronically by you. The goods supplied from the https://pirrwines.com website are supplied by Imporient (U.K.) Limited.
By using this website, you agree to be bound by the terms and conditions set out within it.
Nothing in these terms and conditions affects your statutory rights as a consumer, or otherwise.
Any liability under these terms and conditions cannot exceed the total price of your order.
Imporient (U.K.) Limited is not responsible for any business loss or damage which does not result directly from their actions, or that was unforeseeable at the time of ordering.

Placing an order

When you place an order via our website, it is classed as an offer, which if accepted by us results in a binding contract. By completing the checkout process on PIRR website, you are also agreeing to all our Terms and Conditions as presented on the website.

Should we accept your order, you will be sent an email containing the details of your order.

Once this email has been sent, it means the order has been accepted, a contract has been formed, and payment will be taken. If, in the unlikely event, your order is not accepted, we will notify you via email of why this is the case, and no payment will be taken.

It is your responsibility to check all the information in the confirmation email is correct and notify us immediately via email should there be any inaccuracies. We will not be liable for reimbursing you for the value of any goods which have perished or been damaged because of your failure to inform us of inaccurate information being listed on the confirmation email.

Age Restriction

By placing an order, you confirm you are of at least 18 years old. We cannot sell alcohol to anyone under the age of 18. When placing an order and before the ‘Checkout’ process can continue, you will be required to confirm that you are at least 18 years old and that you are not buying alcohol for someone who is under 18 years old.

To comply with the law, we can only deliver wine and other alcohol purchases from us to persons over 18 years old. Upon delivery, we may require you to sign for your order to confirm your age. We operate a “Challenge 25” policy which means that, even if you are over 18 years old but look under 25 years old, you should expect to be asked for some proof of age at the point of delivery.

Deliveries to your address are fulfilled by a 3rd party courier. If, upon delivery, there is no one at the delivery address to receive your Order or if the third party reasonably suspects the signee is under 18 years old, we will not be able to leave the Products.

Cancelling an order

Should you wish to cancel an order that has been accepted by us, and a confirmation email has already been sent out to you, we are unable to guarantee that we can cancel the order and provide a full refund. However, if you email us as soon as you can, and your items have not yet been dispatched, we will endeavour to cancel your order and refund you in full without charge. In cases where your wine has already been cut and packaged though, this
will not be possible.

Product Description

Delivery

We use APC for all our deliveries and believe they offer a great service at an affordable cost nationwide.

We can deliver to both residential addresses and business addresses. Before completing your purchase, you must include your email address and phone number and indicate instructions for the courier as to where your delivery should be left in the event nobody is present to receive the order. This is not a signed for service, so it can be simply ‘on the porch’, as well as ‘with a neighbour’. It is important that you are as specific as possible with these instructions. Please note that should your indicated preference not be secure; we are unable to assume liability for loss or damage incurred as a result of the wine being left in/at that location. If our couriers deem a ‘safe place’ location not to be secure, either because it is exposed to the elements, or it is visible from the road, they may return to the depot with it. In such cases, you will be informed via the tracking service (text message and/or email). It will be your duty to contact the courier via the tracking number provided to re-arrange delivery.

This should be done the following day to ensure the wine remains in pristine condition. We can accept no liability if you are unavailable to either receive or collect your delivery the day following the scheduled delivery date where the ‘safe place’ has been deemed insecure by the courier.

We advise 2-6 working days lead time after an order is made for delivery, however, delivery will most likely be made 2 working days after the order has been completed.

If there is nobody available to receive the delivery, or collect it, on either the day of delivery, or the following day, we are unable to offer any refunds, or compensation provided the original delivery was delivered on one of the specified days.

It is therefore vital that you ensure someone is available to either receive or collect the delivery on either the day, or the day after the scheduled delivery date.

Complaints Procedure

In the unlikely event that you are unhappy with the condition of any of the products that you receive, please let us know immediately via email, including photographic evidence, and we will take any necessary action. 

If you do not inform us of a problem within 16 days of receipt of the order, or you do not provide any photographic evidence relating to the complaint, we will be unable to accept your claim or provide a refund.

Governing Law

These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.

The use of this website is also subject to the following terms of use:

We reserve the right, in our sole discretion, to refuse access to our website, terminate, accounts, remove or edit content or cancel orders at our discretion. We may refuse to process a transaction that we consider are for commercial or non-domestic purposes or subject to onward delivery by a third party. If we cancel an order, you will not be charged.

All special offers and promotions are valid while stocks last. Unless otherwise stated, promotional discounts will not affect standard delivery charges and options. Promotional codes cannot be applied to sale or discounted items.

The content of the pages of this website is for your general information and use. Apart from information regarding goods already purchased, it is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.